This Agreement documents the legally binding Terms and Conditions. Your access to and use of the service are
expressly conditioned on your compliance with these Terms and Conditions. Any violation of these Terms and
Conditions may result in termination of our Service to you.
Virtual2Visual reserves the right to change these Terms and Conditions at any time. By continuing to use the
service after such change constitutes your formal acceptance of the new Terms and Conditions.
We undertake to provide our services in accordance with the service selected and instructions submitted by
registered customers. If the submission is successfully accepted by Virtual2Visual, we will start working and
deliver the edited photo to the customer within the time frame.
Privacy and User Account
You will be required to use a personal password to access your account. You are responsible for maintaining
the confidentiality of your account information and, accordingly, will be fully responsible for all activities that
occur under your account. You agree to immediately notify Virtual2Visual of any unauthorized use of your
account or any other breach of security. We will not be liable for any loss or damage arising from your failure
to provide us with accurate information or to keep your account information secure.
All personal Information including email address and photos will be protected. Your email address will only be
used by Virtual2Visual to send you our newsletter and/or to communicate with you.
All photos are kept on our server for 30 days, photos will be removed from our server after 30 days.
Payment Method and Refund Policy
You will be required to make online payment to top-up your account or at the time of placing your order. We
accept PayPal or Credit Card payment. In the event of dissatisfaction of our work, refund will not be issued,
however, you can submit revision instructions with 10 days of delivery. We will revise the same photo without
any charge. Account balance can only be used for our services, no refund will be made for unused balance and
any unused amount will be deleted after twelve months.
We endeavor to provide quality services, however, if you are unhappy with the edited photo, you can request
a revision for free. Please note, revision can only be made within 10 days after the completion of the order.
Revision instruction should not deviate from the original instruction and service selected when the order was